#Chamber Executive Ongoing Education New Idea - Crucial Conversations - Tools for Talking When Stakes are High - by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

 

This book should be the "first read" for every chamber executive facing a change of environment. whether it is the annual shift in the make-up of their board of directors, or the leadership transition with a new chamber of commerce. No book or course could prepare you better for the conversations that precede change. - John Dussman

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Crucial Conversations: Tools for Talking When Stakes are High

Get unstuck with best practice skills for high-stakes interactions.

The authors of Crucial Conversations didn’t set out to write a book on communication; rather, they began by researching the behaviors of top performers. They found that most of the time, top influencers were indistinguishable from their peers. But as soon as the stakes grew high, emotions ran strong, and opinions differed, top performers were significantly more effective. What the authors observed during this study and captured in this runaway bestseller is a distinct and learnable set of skills that produce immediate results.

Source: Vitalsmarts.com website